- About Our Personalised Necklaces
- Crystals And Initials
- Length Guide
- The Packaging
- Shipping And Returns
Personalise your necklace with up to 3 initials and 3 birthstones!
You can get our necklaces in a variety of lengths and styles, we offer chains and cords so something for everyone.
The chain/cord types:
♡ Silver plated chain - Iron/Copper chain with a silver plating. Links 3x2mm. Available in all lengths.
♡ Sterling Silver chain - A .925 stamped sterling silver chain. Links 2.8x2mm. Available in all lengths.
♡ Black Cord - Vegan friendly, cotton waxed cord. 1.5mm thick. Available in all lengths.
♡ Black Leather - Black coated leather. 2mm thick. Available in all lengths.
We have 12 colours available for birthstone charms.
They are shown here:
January - Dark Red to represent Garnet.
February - Dark Purple to represent Amethyst.
March - Light Blue to represent Aquamarine
April - Clear to represent Diamond
May - Green to represent Emerald
June - Light Purple to represent Alexandrite
July - Red to represent Ruby
August - Light Green to represent Peridot
September - Royal Blue to represent Sapphire
October - Pink to represent Tourmaline.
November - Yellow to represent Topaz
December - Turquoise to represent Blue Topaz.
You can also add up to three initial charms for yourself or your recipient. We have all initials A-Z.
The initials are silver plated and range from 6-12mm.
We use cardboard boxes, paper packing tape and tissue paper to ship the goods in. All of this can be recycled. We are doing our best to source eco-friendly packaging materials wherever we can.
- Shipping policy
- Your order will be processed and dispatched within 2 working days.
- Your order should take 1-3 days to arrive after dispatch.
- We dispatch all orders out within 2 working days (Monday-Friday) and then delivery times follow. We reserve the right to lengthen our dispatch time during busy times such as Christmas, there will be a banner on our website with any current updates to dispatch time.
- We use Royal Mail for all our domestic post.
- First Class Postage: UK customers benefit from free first class postage on every order. First class does not include tracking.
- Tracking: For tracked postage please add it at the checkout when choosing your shipping method. The cost will be the same as we are charged by Royal Mail.
- Postal delays: First class is usually 1-3 days after dispatch. Sometimes the mail is delayed for reasons out of our control. Royal Mail will not deem the item lost until it has been 10 working days from the date of dispatch, at this point a refund or replacement will be issued.
- Incorrect Address Policy: The customer is always responsible for providing a complete and correct address at the checkout. No refunds will be given to customers who have provided an incorrect address unless the item is returned to us by the mail company or by the current occupier of that address.
- If you have noticed your address is incorrect before shipment please contact us immediately at fairyfountaingiftshop@gmail.com so that we can change it for you.
- If you have noticed your address is incorrect after shipment we won't be able to do anything to retrieve or redirect the order. We will let you know immediately if it is returned to us by Royal Mail or the current occupier and offer to refund or resend it out to you at your correct address.
- Packaging: Most of our orders are sent in boxes suitable for fitting through your letterbox. If you've ordered a larger volume of items they may be sent in a bigger box that will require Royal Mail to knock on your door or leave it in your safe place.
- We only require signatures on larger or high value orders.
- Returns
- We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at fairyfountaingiftshop@gmail.com. If your return is accepted we will send you instructions on how to send your item back to us. Items sent back to us without first requesting a return will not be accepted.
- The return postage must be paid by the customer unless there is an issue with the order. In the case where we have made a mistake with your order or the mail company hasn't delivered when expected; we will cover the return postage.
- You can always contact us for any return question at fairyfountaingiftshop@gmail.com.
- Damages and issues.
- Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will require photo evidence, if the item has arrived defective or damaged you will be refunded or the item can be replaced.
- Exchanges
- The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Your original order will be refunded when we have received it back here and made sure it's in it's original packaging and in unworn and unused condition.
- Refunds
- We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.