Shipping Policy

Shipping policy

Your order will be processed and dispatched within 2 working days.

Your order should take 1-2 days to arrive after dispatch.

We dispatch all orders out within 2 working days (Monday-Friday) and then delivery times follow. We reserve the right to lengthen our dispatch time during busy times such as Christmas, there will be a banner on our website with any current updates to dispatch time.

We use Royal Mail for all our domestic post.

First Class Postage: UK customers benefit from free first class postage on every order. First class does not include tracking.

Tracking: For tracked postage please add it at the checkout when choosing your shipping method. The cost will be the same as we are charged by Royal Mail.

Postal delays: First class is usually 1-2 days after dispatch. Sometimes the mail is delayed for reasons out of our control. Royal Mail will not deem the item lost until it has been 10 working days from the date of dispatch, at this point a refund or replacement will be issued.

Incorrect Address Policy: The customer is always responsible for providing a complete and correct address at the checkout. No refunds will be given to customers who have provided an incorrect address unless the item is returned to us by the mail company or by the current occupier of that address.

If you have noticed your address is incorrect before shipment please contact us immediately at fairyfountaingiftshop@gmail.com so that we can change it for you.

If you have noticed your address is incorrect after shipment we won't be able to do anything to retrieve or redirect the order. We will let you know immediately if it is returned to us by Royal Mail or the current occupier and offer to refund or resend it out to you at your correct address.

Packaging: Most of our orders are sent in boxes suitable for fitting through your letterbox. If you've ordered a larger volume of items they may be sent in a bigger box that will require Royal Mail to knock on your door or leave it in your safe place.

We only require signatures on larger or high value orders.

Cancellation Policy:

As we endeavour to ship orders out ASAP, cancellations can be requested only if the order has not already been shipped.

If your order has not been shipped please email us at fairyfountaingiftshop@gmail.com straight away and we will cancel and refund your order.

If your order has been shipped please email us at fairyfountaingiftshop@gmail.com and we will talk you through the returns process. The return postage must be paid by the customer unless you did contact us prior to shipment requesting to cancel.

Store Cancellation Policy:

We reserve the right to cancel your order at any time and for any reason. We will always try and contact you first if there is an issue with your order either to explain or find an alternative solution.

Age Restriction:

Orders are to be placed by people over the age of 18. We will cancel orders made by minors if we are made aware.

Import Tax:

If you are ordering from outside the UK any import tax charged is always the responsibility of the buyer.

It's worth checking online what your countries import tax policies are from orders arriving from the UK.

Content:

Our designs and photos are owned by Fairy Fountain Gift Shop LTD. You may not use our photos to sell our items without our express written permission. If you suspect someone is selling our items or using our photos online without permission please write to us at fairyfountaingiftshop@gmail.com