We've designed these lovely backing cards for our charm earring range so you can see the meanings behind each one!

You can get our earrings made with your preferred fixtures and change the metal of them to sterling silver if you have more sensitive ears.

Here is a little guide to the different fixture and metals for our earrings:

♡ Hooks - The fishhook shaped earrings that go through your piercing and is fastened with a rubber stopper at the back

Available in silver plated or sterling silver.

♡ Posts - The straight bar shaped earrings that go through your piercing and are fastened with a metal butterfly stopper at the back.

They are also known as "studs" however the charms will still dangle from them.

Posts are usually more suitable when buying for children as they are more comfortable and likely to stay in than hooks.

Available in silver plated or sterling silver.

**For safety reasons NONE of our items should ever be worn by any child under 3 years old due to risk of small parts.

All young children should be supervised whilst wearing jewellery.

We use cardboard boxes, paper packing tape and tissue paper to ship the goods in. All of this can be recycled. We are doing our best to source eco-friendly packaging materials wherever we can. 

• Shipping policy
• Your order will be processed and dispatched within 2 working days.
• Your order should take 1-3 days to arrive after dispatch.
• We dispatch all orders out within 2 working days (Monday-Friday) and then delivery times follow. We reserve the right to lengthen our dispatch time during busy times such as Christmas, there will be a banner on our website with any current updates to dispatch time.
• We use Royal Mail for all our domestic post.
• First Class Postage: UK customers benefit from free first class postage on every order. First class does not include tracking.
• Tracking: For tracked postage please add it at the checkout when choosing your shipping method. The cost will be the same as we are charged by Royal Mail.
• Postal delays: First class is usually 1-3 days after dispatch. Sometimes the mail is delayed for reasons out of our control. Royal Mail will not deem the item lost until it has been 10 working days from the date of dispatch, at this point a refund or replacement will be issued.
• Incorrect Address Policy: The customer is always responsible for providing a complete and correct address at the checkout. No refunds will be given to customers who have provided an incorrect address unless the item is returned to us by the mail company or by the current occupier of that address.
• If you have noticed your address is incorrect before shipment please contact us immediately at fairyfountaingiftshop@gmail.com so that we can change it for you.
• If you have noticed your address is incorrect after shipment we won't be able to do anything to retrieve or redirect the order. We will let you know immediately if it is returned to us by Royal Mail or the current occupier and offer to refund or resend it out to you at your correct address.
• Packaging: Most of our orders are sent in boxes suitable for fitting through your letterbox. If you've ordered a larger volume of items they may be sent in a bigger box that will require Royal Mail to knock on your door or leave it in your safe place.
• We only require signatures on larger or high value orders. 

• Returns
• We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

• To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

• To start a return, you can contact us at fairyfountaingiftshop@gmail.com. If your return is accepted we will send you instructions on how to send your item back to us. Items sent back to us without first requesting a return will not be accepted.

• The return postage must be paid by the customer unless there is an issue with the order. In the case where we have made a mistake with your order or the mail company hasn't delivered when expected; we will cover the return postage.

• You can always contact us for any return question at fairyfountaingiftshop@gmail.com.

• Damages and issues.
• Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will require photo evidence, if the item has arrived defective or damaged you will be refunded or the item can be replaced.

• Exchanges
• The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Your original order will be refunded when we have received it back here and made sure it's in it's original packaging and in unworn and unused condition.

• Refunds
• We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.